We also see various people have advised they've logged the issue with Support, but no-one seems to have reported back 🤔Įven tho the issue may have some commonalities, there are in fact many possibilities & changing variables, please do the following, noting, we're unable to provide specific links as you've not advised which Kaspersky software is installed: We also see various people have reported various root causes & solutions. Reading carefully thru the topic we don't see anywhere that Kaspersky is recommending turning OFF Background scan 🤔 With so many people experiencing this problem, surely it can't be that difficult to reproduce. Isn't it possible for your developers to devote some time to this issue and determine what's causing it? Turning off the background scan is NOT a solution, as that's one of the purposes of the application in the first place. This problem is clearly ongoing, as it's just started for me this week, and I see others here from May with the problem. I’ve witnessed Office updates paralyzing a very slow pre-Ryzen laptop, and on top of that there was KIS’s monitoring activity resulting in a 100% CPU load. Whenever there’s high activity in the system KIS’s own CPU load starts to rise along with it, especially in the case of “demanding” operations such as Microsoft Office updates, and those seem to happen daily. It’s possible that the high load others in this thread have seen has to do with KIS’s system watcher or file antivirus functions. Mike K’s cursor blinking implied that a video driver may have been involved. If there’s also some disk writing/reading going on, it would provide a hint. The challenge would then be to find out just what KIS is doing during the activity. If we wanted to find out if something in the system is influencing KIS, then it should be left running. It would only prove if there’s something in the system that is dragging down performance independently of KIS. The clean-boot tutorial instructs to disable all 3rd party services, including KIS.
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